We stand behind our work
Warranty & support
Interiors are used hard — daily cooking, monsoon humidity, children, guests. When something is not right after handover, tell us and we will make it right. Here is what is covered, what you can fix in two minutes yourself, and how to reach our aftercare team.
Workmanship warranty
What is covered
- Defects in how we made or installed carpentry and modular units
- Hinges, shutters and drawers that drop or misalign because of installation
- Paint, polish and laminate-bonding failures under normal use
- False-ceiling cracks or sagging arising from our workmanship
Your workmanship warranty period is stated in your project handover document.
After you report
How we respond
- We acknowledge your report within one working day
- A call, video call or photos first — many issues are fixed in minutes
- If needed, a site visit at a time that suits you
- Covered repairs and failed components replaced at no charge
Exclusions apply
What is not covered
- Damage from misuse, accidents or alterations by others
- Normal wear, fading and colour change over time
- Issues caused by client-supplied materials or fittings
- Water ingress, seepage or structural faults in the building itself
Manufacturer warranties are separate — and often longer. Branded hardware, appliances, sinks, taps and lights carry their own warranties. Typical manufacturer warranties vary by brand and product line — for example, hardware brands often offer 5–10 years on hinges and drawer systems — subject to each brand's terms. Your project handover document lists yours.
Keep invoices and warranty cards together; brands usually ask for the purchase date and the product code printed on the item.
Report an issue
Fill in the form and a member of our aftercare team will be in touch. The more detail you give — room, unit, what you see — the faster we can help.
Photos help — send 2–3 on WhatsApp after you submitTry this first
Common issues, and what you can safely check yourself before we visit.
Doors
A cabinet door is uneven, gapping or rubbing
Most modular hinges have three screws. The one nearest the door edge moves the door left or right; the one behind it moves it in or out; on many models a third (or the slotted plate screws) sets the height. Turn a quarter at a time with a Phillips screwdriver, close, check, repeat. Adjust both hinges of a door equally.
Drawers
A drawer has dropped or will not close flush
Pull the drawer fully out and look for something caught on the runner. Telescopic channels have small release levers on each side; soft-close drawer systems usually have front adjusters for height and tilt behind the drawer front. Do not force a drawer that is binding — report it.
Soft-close
A soft-close hinge slams or will not close fully
Some hinges have a small on/off switch on the damper — check it has not been knocked off. In very cold mornings dampers can feel slow for a few minutes; that is normal. A damper that leaks or stops working is a hardware fault — note the brand printed on the hinge and report it.
Wet areas
Water under the sink or near a cabinet base
Close the angle valve under the sink, dry everything with a cloth (not a wet mop) and leave the shutters open to air. Check the waste-pipe joint and the RO outlet. Water sitting on a cabinet base is the main cause of swelling — report it the same day with photos.
Sliding doors
A sliding wardrobe door jumps or drags
Vacuum the bottom track — grit is the usual culprit. Most sliding systems have a height-adjust screw on the bottom rollers; raise the low corner slightly until the door runs level. Never lubricate tracks with oil; it collects dust.
Care guide
Looking after your interiors
A few habits make the difference between a kitchen that looks tired in three years and one that still feels new in ten. Still choosing finishes? Compare them in our laminate vs veneer vs acrylic guide or read how to monsoon-proof your interiors.
Laminate shutters
- Wipe with a soft damp cloth and mild soap; dry immediately
- Avoid abrasive pads, acetone and acid cleaners
- Keep wet towels off the edge banding — edges are the weak point
- Use the handle, not the shutter edge, to open
Acrylic & PU finishes
- Microfibre cloth only — acrylic scratches if wiped with dust on it
- For marks use a little diluted dish soap, never powders
- Peel any leftover protective film early; old film bakes on in summer
- High-gloss shows fingerprints by nature; matt PU hides them better
Veneer & polished wood
- Dust with a dry soft cloth; avoid water standing on the surface
- Keep out of harsh direct sun to slow colour change
- Use coasters and felt pads; heat marks are hard to undo
- Ask us before re-polishing — the original finish matters
Countertops
- Granite and quartz: warm water and mild soap is enough
- Do not place hot kadhai or tawa directly on quartz — use a trivet
- Wipe turmeric, lemon and oil spills promptly
- Re-seal granite periodically if water starts darkening it
Hardware & channels
- Do not hang on open shutters or overload a single drawer
- Keep channels dust-free; avoid oil or grease
- Tighten handle screws if they loosen — do not over-tighten
- Check hinge screws once after the first few months of use
Monsoon & termite care
- Leave wardrobes ajar for an hour on dry days to air them
- Use silica-gel or moisture absorbers in closed storage
- Report any powdery trails or hollow-sounding panels immediately
- Keep cabinet bases dry; never wet-mop up to the plinth
FAQ